Consumer Duty

Whilst the FCA’s Consumer Duty has been implemented the key is making sure it is firmly embedded in your business.

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Making it stick

The biggest mistake we see firms make is meeting a regulatory deadline at great cost but reaping no benefits, failing to embed practices and having to revisit it at a later date. We have successfully implemented the regime at authorised firms and we know what it takes to be compliant and remain compliant.

  • Support meeting the Consumer Duty back book requirements by the July 2024 deadline.
  • An independent review of your Consumer Duty implementation including assessment against the key regulatory standards.
  • Bespoke Customer Outcome MI, dashboards and reporting for your business to help you evidence how you are meeting the Duty.
  • Review of your Value For Money assessments and benchmarking against firms in your sector.
  • Value For Money distribution data and tracking through our Alpine system to help you meet your ongoing obligations as a distributor.
  • Support that’s tailored to your business and its clients, not a one-size-fits-all approach.
  • Access to our unique documents and templates to help you meet any recommendation requirements.
  • Refresher Training for senior leaders and staff on key aspects of the Duty and preparation for regulatory visits.

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